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📤 Send a Message to a Chat Instance

This action allows you to send a message to a specific chat instance within your system. It can be used to automate communication, trigger notifications, or interact dynamically with chat sessions.

📝 Action Details​

Name: Send a Message to a Chat Instance
Category: Chat Management

🔧 Parameters​

1. Message​

  • Type: string
  • Description: The content of the message you want to send to the chat instance.
  • Required: Yes
  • Example: 
    "Hello, how can I assist you today?"

2. chatInstanceId​

  • Type: string
  • Description: The unique identifier of the chat instance to which the message will be sent.
  • Required: Yes
  • Example: 
    {chatInstanceId}

🚀 How to Use​

  1. Drag the Action into SmartFlow: Add the Send a Message to a Chat Instance action to your SmartFlow workspace.

  2. Configure Parameters:

    • Message: Provide the message text you want to send.
    • chatInstanceId: Use the variable or static value representing the chat instance.

  3. Connect to Flow Logic: Place this action at the desired step in your workflow to send a message dynamically.

💡 Use Cases​

  1. Automated Customer Support: Send predefined responses based on customer queries.

  2. Notifications: Inform users about updates, alerts, or reminders during an ongoing chat session.

  3. Dynamic Interactions: Enhance user experience by programmatically sending context-aware messages during a conversation.

🔍 Example Configuration​

Here’s an example of how this action might look in a configured flow:

  • Message: "Your order has been confirmed. Let us know if you need further assistance."
  • chatInstanceId: {chatInstanceId}
{
  "message": "Your order has been confirmed. Let us know if you need further assistance.",
  "chatInstanceId": "{chatInstanceId}"
}

🛠️ Tips​

  • Test Before Deploying: Always test the SmartFlow to ensure the message is delivered to the correct chat instance.
  • Dynamic Content: Use variables within the message parameter to personalize responses (e.g., customer names, order details).

This documentation provides a clear guide for users to understand and implement the action in their workflows. Let me know if you'd like further refinements!