Zum Haaptinhalt sprangen

Knowledge Base Overview

Info

Pulsefit.ai's Knowledge Base enables seamless chatbot enrichment through diverse file imports. This overview outlines the types of supported files and their practical applications.

a5652c46-ef35-4278-b690-523fd3360133.png

Supported Import Types​

FAQ Files (Excel/CSV)​

Upload structured question-and-answer data in Excel or CSV formats to enhance chatbot response accuracy.

  • Best for: Frequently Asked Questions (FAQs) and pre-defined customer queries.
  • Example Format:
    • Column 1: Questions
    • Column 2: Answers
    • Column 3 (Optional): Links or additional context.

Details: Import FAQs with Excel or CSV

Document Files (DOC, DOCX, PDF)​

Import detailed documents to generate searchable knowledge chunks automatically.

  • Best for: Company manuals, in-depth guides, or training materials.
  • Processing: Smart chunking for efficient chatbot integration.

Details: Import Document Files

Google Merchant Store Files​

Integrate e-commerce product feeds directly into the chatbot knowledge base, ensuring up-to-date information.

  • Best for: Product catalogs and inventory management.
  • Requirement: A unique "product-id" column for tracking and updates.

Details: Google Merchant Store Integration

Tip

For better chatbot responses, ensure imported data is clean, categorized, and tagged appropriately.